Knowledge-intensive processes can be characterized by their structure - which is often changing and non-routine -and their output, mostly insights, concepts, ideas, or plans. They rely on specialized professional expertise, continuous learning and on the transformation of information. Typical examples of such processes are:
- Product Development
- Consulting
- Auditing
- Market Research
Knowledge-intensive processes cannot be designed or reenginereed like administrative routine tasks. In our research we have analyzed the nine most widely used process engineering methods and we have identified their shortcomings for knowledge-intensive contexts. We have developed a methodology that overcomes these deficits and can be used to devise or redesign knowledge-intensive processes systematically
If you have questions or comments, please do not hesitate to contact me at:
Dr. Martin Eppler
mcm institute for Media and Communications Management
University of St. Gallen
Mueller-Friedberg-Strasse 8
9000 St. Gallen
Switzerland
(tel) ++41 71 / 224 2407
fax) ++41 71 / 224 2771
(email) Martin.Eppler@unisg.ch
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